Contact Us

If you need assistance with your account or any gambling services on Swift Casino at svvift.casino, you can contact our support team using the secure form below or by emailing [email protected]. Please provide your full name, your registered email address, and a clear description of your request so that we can verify your identity and respond appropriately. Support is available in English from 06:00 to 00:00 (UK time), seven days a week; live chat is usually the fastest option, followed by email (average response time approximately 14 hours based on 2025 monitoring). For your protection and in line with UK data protection and gambling regulations, do not include passwords, full payment card details, or other highly sensitive financial information in any message you send to us.

We aim to acknowledge and resolve all enquiries and complaints as promptly and fairly as reasonably possible, in accordance with our internal complaints procedure and the requirements of the United Kingdom Gambling Commission (UKGC) licence 39326 under which Swift Casino operates for UK customers via svvift.casino. If you submit a gambling-related complaint through this form or via [email protected], our team will first try to resolve the matter directly with you. Where your complaint has completed our internal process and remains unresolved, you may be entitled to refer it to our approved Alternative Dispute Resolution (ADR) provider, such as eCOGRA or the Independent Betting Adjudication Service (IBAS), as described in our terms and conditions. This contact channel does not connect you directly to the UKGC, GAMSTOP, or any ADR body; their official contact details are provided separately. Information on this page reflects our procedures and service levels as of 2025.