Responsible Gaming

At Swift Casino, operated at svvift.casino under licence 39326 from the UK Gambling Commission, gambling is offered as a form of entertainment that should remain safe, conscious and under your control. Responsible gaming means managing your time and money so that play never harms your health, relationships, or finances.

This page explains the tools, limits and external support available to help you stay in control. If at any time you feel your gambling is becoming a concern, the responsible gaming team and customer support at svvift.casino will work with you to reduce risks, provide information, and signpost you to professional assistance where needed.

Risk Awareness

Gambling can be enjoyable when it is occasional, budgeted and balanced with other activities. It can become risky when play is used to solve financial problems, to escape emotions, or when it starts to interfere with everyday responsibilities. Recognising early warning signs is one of the most effective protections against gambling-related harm.

Common Warning Signs

• Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you originally planned, and find it hard to stop when you reach your limits.
• Thinking about gambling outside play: You regularly think about svvift.casino games at work, during study, or in social situations, or feel impatient to get back online.
• Chasing losses: You return to play to try to win back money you have lost, increase bet sizes after losses, or believe that a "big win" will solve financial difficulties.
• Hiding or justifying gambling: You conceal how much you are spending from family or friends, become defensive when asked, or move money between accounts to disguise gambling activity.
• Using gambling to cope: You gamble to manage stress, loneliness, anxiety or depression instead of seeking healthier support or professional help.
• Negative impact on life: Gambling leads to unpaid bills, borrowing, tension in relationships, reduced performance at work or study, or neglect of other responsibilities.

Self-Assessment Check

The following questions are for personal reflection only. They are not a diagnosis, but if several feel familiar, you should consider reducing or stopping gambling and seeking specialist support.

• Do you often spend more time or money gambling on svvift.casino than you intended?
• Have you tried to cut down or stop gambling, but found it difficult to do so?
• Do you feel restless, irritable or low when you cannot gamble or when you try to stop?
• Have you ever borrowed money, sold possessions or delayed paying bills in order to gamble?
• Do you hide gambling activity from people close to you or feel ashamed about the amount you spend?
• Has gambling caused arguments with family, friends or colleagues, or affected your work or studies?
• Do you believe that one more session or a larger bet will fix your financial situation?

If you answered "yes" to any of these questions, consider using the limits and tools described below, and contact a professional support organisation such as GamCare or Gambling Therapy for a confidential conversation.

Limits & Tools

Swift Casino provides a range of technical tools at svvift.casino to help you control your play in line with UK Gambling Commission requirements. You can set limits before you start gambling and adjust them cautiously if your circumstances change. Limits are designed to reduce the risk of harm; they cannot guarantee that losses will not occur.

Deposit Limits

Deposit limits help you control the amount of money you can add to your account over a chosen period (daily, weekly or monthly). To set or change a deposit limit:

1. Log in to your account at svvift.casino.
2. Open the "Account", "Cashier" or "Responsible Gaming" section (the wording may vary slightly in the interface).
3. Select "Deposit Limits" or an equivalent option.
4. Choose the relevant period: daily, weekly or monthly.
5. Enter the maximum amount (in GBP) that you can comfortably afford to lose in that period, taking into account your living costs and financial priorities.
6. Confirm your new limit and read any on-screen information about how quickly increases or decreases will take effect.

Lowering a deposit limit generally takes effect immediately or very quickly. Increasing a limit is usually subject to a mandatory cooling-off period (for example, 24 hours or longer) in line with UKGC expectations, so that the decision is not made impulsively.

Session and Time Limits

Time-based tools help you manage how long you stay logged in and playing:

• Session timers / reality checks: You may activate pop-up reminders that appear after a set period (for example, every 30 or 60 minutes) showing how long you have been playing and your net position. These prompts encourage you to pause and reconsider whether to continue.
• Daily or per-session time caps: Where available, you can choose a maximum session length. Once reached, the system will log you out or prevent further play until a defined period has passed.

To adjust time-based settings, visit the "Responsible Gaming" or "Account Settings" section after logging in and follow the instructions next to the relevant option. Use realistic values that reflect your other responsibilities and wellbeing.

Short Breaks ("Time-Out")

If you feel that you need a brief pause from gambling but are not ready to self-exclude for six months or more, you can apply a "Time-Out". This temporarily blocks access to your account for a shorter, fixed period.

1. Log in to svvift.casino and go to "Responsible Gaming" or an equivalent section in your profile.
2. Select "Time-Out" or "Short Break".
3. Choose a duration, for example 24 hours, 48 hours, 72 hours or up to a few weeks, depending on the options presented.
4. Confirm your decision. You may need to re-enter your password and acknowledge that you will not be able to log in or place bets during the selected period.

During a Time-Out you will not be able to deposit or wager. In some cases, you may still be able to log in only to view your balance or request a withdrawal, but not to play. Once the chosen period ends, the Time-Out will automatically lift; it cannot normally be cancelled early.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who feel that their gambling is out of control or who are at significant risk of harm. When you self-exclude, your access to svvift.casino is blocked for a minimum period and cannot be reactivated on request during that time. As a UKGC-licensed operator, Swift Casino must take all reasonable steps to prevent you from gambling with it during an active self-exclusion.

How to Activate Self-Exclusion

1. Access the self-exclusion tools: Log in to your account at svvift.casino, then open "Responsible Gaming" or "Account". Select the "Self-Exclusion" option. If you cannot find it, contact customer support via live chat or email and request assistance.
2. Choose the exclusion period: Select a duration that reflects the seriousness of your concerns, for example 6 months, 1 year, 5 years or lifetime, subject to the options displayed. Under UK rules the minimum period is normally six months.
3. Read the information carefully: The page will explain what self-exclusion means, how long it lasts and that it cannot be reversed until the chosen period ends.
4. Confirm your decision: You may be asked to tick a confirmation box, re-enter your password and press a final "Confirm Self-Exclusion" button. This step is important to demonstrate that you understand the consequences.
5. Record your confirmation: After activation, you should receive on-screen confirmation and usually an email summarising the self-exclusion details for your records.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is active, you will not be able to log in to svvift.casino to place bets, deposit funds, claim bonuses or open a new account under the same or similar details. The operator will also take reasonable steps to identify and block any attempted new registrations linked to you.
• Remaining balance and withdrawals: In line with regulatory duties, the casino will normally seek to return any remaining real-money balance (excluding bonus funds and locked promotional amounts) to your registered payment method, subject to identity verification, anti-money laundering checks and any other legal obligations. Because you cannot log in to manage your account while self-excluded, you may need to liaise with support by email if you believe funds remain in your account.
• Marketing and communication: Swift Casino will take reasonable steps to stop sending you marketing material related to gambling during a self-exclusion period. Some communications, such as regulatory notices or information regarding existing withdrawals, may still be required.
• Irreversibility during the period: You cannot cancel or shorten a self-exclusion before the minimum period has fully expired. After that period, reactivation (if permitted) is subject to a formal process, including a cooling-off period and confirmation that you wish to return.

GAMSTOP and Other Self-Exclusion Schemes

Because Swift Casino operates under UKGC licence 39326, it must participate in GAMSTOP, the national multi-operator self-exclusion scheme for online gambling in Great Britain.

• GAMSTOP (UK): By registering at www.gamstop.co.uk, you can request a free self-exclusion (for example 6 months, 1 year or 5 years) that applies across all participating UK-licensed online gambling sites, not just svvift.casino.
• Other national schemes: In some countries separate schemes exist, such as RGIAJ in Spain. While Swift Casino at svvift.casino focuses on the UK market, players based in other jurisdictions should consult their national regulator for equivalent protections.

If you struggle to stop gambling, you are strongly encouraged to use both the internal self-exclusion options at svvift.casino and GAMSTOP, and to seek help from professional support organisations listed below.

Support During Self-Exclusion

If you have questions about self-exclusion or need help confirming its status, you can contact support via live chat (06:00-00:00 GMT) or email [email protected]. Staff may ask additional verification questions before discussing your account, in order to protect your privacy and comply with UK regulatory requirements.

Support Resources

Swift Casino recognises that some players may need support beyond the tools available on svvift.casino. Independent, confidential organisations can provide advice, counselling and peer support for you and, where relevant, your family or friends. Many services are free to access and operate anonymously.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge, 24 hours a day, 7 days a week, for confidential advice, support and information. Services are primarily in English, with translation options sometimes available on request.
• GamCare Online Services: Visit gamcare.org.uk for live webchat, self-help resources, online forums and information about local counselling across England, Scotland and Wales.
• NHS and local services: In the UK, gambling-related harm may be treated as a health issue. You can speak to your GP about referrals to specialist services, or consult NHS information on problem gambling at www.nhs.uk.

International Support Organisations

The following organisations provide help to people affected by gambling worldwide. Availability and services may vary by region.

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (UK online gambling): Register at gamstop.co.uk to block access to participating UK-licensed online gambling sites, including Swift Casino at svvift.casino, for a chosen period.
• RGIAJ (Spain): In Spain, the General Registry of Gaming Access Interdictions (Registro General de Interdicciones de Acceso al Juego) allows individuals to restrict access to licensed gambling operators. Players outside the UK should contact their national regulator for equivalent schemes.
• Gamban: A device-based blocking application that can prevent access to a wide range of gambling sites and apps once installed. Visit gamban.com for details, device compatibility and pricing.
• BetBlocker: A free blocking tool that allows you to restrict access to thousands of gambling websites on supported devices. More information is available at betblocker.org.
• Device and payment controls: You can additionally activate parental controls on devices, block gambling transactions through some UK banks, or limit access via router-level filters.

Family and Friends Support

• GamCare - Family & Friends: GamCare offers dedicated information and support for those affected by someone else's gambling, including forums and live chat options.
• Gambling Therapy - Family & Friends Forum: At gamblingtherapy.org you can access online groups and resources aimed at relatives and partners.
• Gamblers Anonymous / Gam-Anon: Mutual-aid meetings (in person and online) are available for people with gambling problems and for their families, depending on local availability.

All of these services treat your information confidentially within the limits of the law. You are encouraged to contact them as early as possible if you feel that gambling is affecting you or someone close to you.

Help for Family

Gambling-related harm often affects partners, children, relatives and friends. If you are worried about someone who gambles on svvift.casino or elsewhere, you deserve support as well. You are not responsible for another person's gambling, but your actions can encourage them to seek help while protecting your own wellbeing.

Approaching a Difficult Conversation

• Choose an appropriate moment: Speak when the person is sober, not actively gambling and when emotions are as calm as possible. Avoid confrontations immediately after losses or arguments.
• Use non-judgmental language: Focus on how their gambling affects you and the family ("I feel worried when...") rather than accusations ("You always..." or "You never..." ). This can reduce defensiveness.
• Stick to facts: Refer to specific behaviours (missed bills, changes in mood, secrecy) rather than general criticisms of their character.
• Encourage, do not threaten: Emphasise that help is available and that seeking support is a sign of strength, not failure. Threats may push the person to hide their gambling further.

Getting the Person Engaged in Support

• Offer concrete options: Suggest contacting the National Gambling Helpline (0808 8020 133), visiting GamCare's website, or using live chat with Gambling Therapy together.
• Discuss practical steps: Propose setting deposit limits, activating a Time-Out or self-exclusion at svvift.casino, and registering with GAMSTOP. Offer to sit with them while they complete the forms if they agree.
• Respect their autonomy while protecting yourself: They must ultimately decide to change, but you can set boundaries around shared finances and household responsibilities.

Support Resources for Families

• GamCare Forum & Chatrooms: Online forums and group chat sessions at gamcare.org.uk include dedicated areas for family and friends.
• Gambling Therapy - Family & Friends: Provides multilingual forums and live support for people affected by another person's gambling: gamblingtherapy.org.
• Gam-Anon (where available): A fellowship for relatives and friends of people with gambling problems. Local meeting information is usually available via regional Gamblers Anonymous websites.

Next Recommended Steps

• Consult a healthcare professional: Speak to a GP, mental health professional or counsellor to discuss the impact of gambling on your own wellbeing and to explore support options for the gambler.
• Use specialist counselling: In the UK, free counselling for problem gambling may be available through GamCare and commissioned NHS services.
• Seek emergency support if needed: If there is an immediate risk of harm to the person or to others, contact emergency services or crisis hotlines without delay.

Operator's Commitment

Swift Casino, operated at svvift.casino by the parent company SkillOnNet Ltd under UKGC licence 39326 and with additional oversight from the Malta Gaming Authority for non-UK operations, is committed to complying with all applicable social responsibility requirements and industry best practices for safer gambling. This includes proactive monitoring of player behaviour, offering effective tools for self-control, and cooperating with independent dispute resolution and support organisations.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: The operator monitors activity patterns that may indicate risk, such as rapid increases in deposits, frequent use of credit-like instruments where permitted, extended play sessions, repeated cancelled withdrawals or multiple failed deposit attempts.
• Affordability and source-of-funds checks: In line with UK regulatory expectations, additional information may be requested to understand whether your level of gambling is affordable and sustainable. This can include income or source-of-funds verification where thresholds are reached.
• Automated and manual reviews: Systems run automated alerts that are then reviewed by trained staff who assess whether intervention or support signposting is appropriate.
• Protection of funds: Player funds are held at a UKGC-recognised "Medium" protection level, meaning they are kept segregated from company operational funds and subject to specific safeguards. However, they are not guaranteed in all circumstances of insolvency and should not be treated as a savings vehicle.

Proactive Contact and Interventions

svvift.casino may proactively contact you if internal systems identify patterns consistent with elevated gambling risk. Any outreach is intended to support safer play and comply with the UKGC's social responsibility code, not to encourage further gambling.

• Triggers for contact: These may include unusually high or rapidly increasing deposits, extended play without breaks, repeated attempts to override limits, signs of distress in communications, or other risk indicators defined in internal policies.
• Form of contact: Contact is usually made by email, in-account messages or live chat. In some cases, telephone calls may be used if appropriate contact details and consent are available.
• Content of interventions: Staff may provide information about responsible gaming tools, suggest deposit or time limit reductions, encourage a Time-Out or self-exclusion, or signpost you to specialist support such as GamCare.
• Account restrictions: Where there are serious concerns about harm or regulatory obligations require it, the operator may limit or block your ability to deposit or play, even if you have not requested such restrictions yourself.

Fairness, Dispute Resolution and ADR

• Regulatory oversight: Swift Casino is overseen by the UK Gambling Commission, which sets strict requirements on transparency, fairness, anti-money laundering and safer gambling.
• ADR providers: The operator refers unresolved disputes to an independent Alternative Dispute Resolution (ADR) body such as eCOGRA. The Independent Betting Adjudication Service (IBAS) may also be available in certain UK cases.
• Complaints and concerns: If you have a concern about responsible gaming practices at svvift.casino, you should first contact support. If you remain dissatisfied after following the internal complaints procedure, you may escalate the matter to the relevant ADR provider as indicated in the general terms.

Updates

Responsible gaming practices, legal requirements and internal procedures may evolve over time. Swift Casino will update this page whenever there are material changes to its tools, policies or regulatory obligations affecting customers of svvift.casino.

How You Will Be Informed

• On-site notifications: Important updates may be highlighted via banners, pop-up messages or notifications within your account area when you log in.
• Email communication: Where appropriate and where you have provided a valid email address, the operator may send you emails explaining significant changes to responsible gaming measures or terms.
• Policy documents: The latest version of this Responsible Gaming page and related terms will always be available on svvift.casino. You are encouraged to review them regularly.

Date of last update to this page: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using any of the tools described on this page, or wish to provide feedback, the responsible gaming team at Swift Casino (svvift.casino) can be contacted through the channels below.

Responsible Gaming Contact Details

• Email (primary): [email protected] - please include "Responsible Gaming" in the subject line so that your request can be prioritised and, where appropriate, handled by staff trained in safer gambling.
• Live chat: Available via the svvift.casino website between approximately 06:00 and 00:00 GMT. Outside these hours you may leave a message by email.
• Telephone: A dedicated responsible gaming telephone helpline is not currently provided. For immediate support by phone regarding gambling problems, please contact the National Gambling Helpline on 0808 8020 133 (freephone, 24/7).

Feedback and Self-Control Request Form

You may also use the form below to request assistance with limits, Time-Outs, self-exclusion or to share feedback on safer gambling measures. Do not include sensitive financial information; support may ask for further details securely if needed.

Full name (as on account):

Email address used at svvift.casino:

Username or account ID (if available):

Reason for contact:
Set or change deposit/time limits Request Time-Out (short break) Request self-exclusion Concern about my gambling behaviour Concern about a family member General feedback on responsible gaming

Details of your request (please include preferred contact time and any urgency):

Submit responsible gaming request

By contacting svvift.casino about responsible gaming, you agree that your information may be used to review your account activity, apply or adjust limits, and document any interventions, in line with the operator's privacy policy and UK regulatory requirements.